The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
quotations as per RFQ's received from the Field Service Engineer. Ensure correct pricing quoted per modality prices for parts if required. Follow up with customers on quotes sent and not yet accepted. Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer Team if no response/feedback received. Monthly service planning with the Technical team and sub-distributors weekly job/invoice tracker. Distribute weekly service/repair schedule. Dealing with Agents, Sub-Distributors
job:
demonstrating flexibility in managing tasks. Customer Service Basics: Role may involve interactions with with clients or stakeholders, requiring basic customer service principles. Ethical Standards: Understanding
demonstrating flexibility in managing tasks. Customer Service Basics: Role may involve interactions with with clients or stakeholders, requiring basic customer service principles. Ethical Standards: Understanding
relationships and ensure high-quality service delivery and customer satisfaction Strong leadership skills Operational performance High-level understanding of the Service, Project and Contracts environment with a good
dynamics and achieving shared goals.
support New Business processing Existing Business Servicing Preparation of new client files: FAIS documentation of new business, various reports New business Service processing Maintenance of client data vase Senior support New Business processing Existing Business Servicing Preparation of new client files: FAIS documentation of new business, various reports New business Service processing Maintenance of client data vase Senior support New Business processing Existing Business Servicing Preparation of new client files: FAIS documentation