Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: Investigative Orientation Upholding delivery and quality standards
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance
reporting. This must ensure that correct model stock, quality of packing, food safety, pest control, human safety
reporting. This must ensure that correct model stock, quality of packing, food safety, pest control, human safety
ensure adequate stock levels – both quantity and quality thereof. Record and track purchases, maintenance
ensure adequate stock levels – both quantity and quality thereof. Record and track purchases, maintenance
Administration Team to ensure the delivery of a high-quality administration and Customer service provided daily
Manages daily Motor Pool operations to ensure quality service delivery and timely and accurate data collection/record
Manages daily Motor Pool operations to ensure quality service delivery and timely and accurate data collection/record