- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
customers/agents by discussing client requirements either via call centre or over e-mail advising on suitable options