conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
role is extremely varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts with employee relations, payroll, benefits, and training. Required to plan, directly and coordinate the
role is extremely varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts with employee relations, payroll, benefits, and training. Required to plan, directly and coordinate the
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
Proven experience as front desk representative, agent or relevant position Familiarity with office machines
following: Client Sales and Services - Answering calls and face to face clients Ordering stock, stationary
following: Client Sales and Services - Answering calls and face to face clients Ordering stock, stationary
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support