candidate with extensive in-bound and customer relations call centre experience to join their team. Must be fluent
Reference: PTA000798-TM-1 We are seeking a Call Centre Administrator to join our clients dynamic legal in Debt Collections. Your deep understanding of Call Centre Collections, coupled with your exceptional you to apply. The ideal candidate would have ABSA Call Centre experience. Administration duties including
Pta000046-LB-1 Duew to repaid expansion we are looking for a Call Centre Manager that has specialised in Banking Collections Pretoria East. Minimum Requirements: Matric 3-5 years call centre management experience in a bank collections for how to create and incorporate same in a call center. Run Click and Dial Campaigns through Excalibur campaigns (calls, SMS and emails. Walk the floor to monitor and engage with agents. Do call workshops Increase and improve calls per hour. The ability to Increase and improve calls to FA. R 22 000 - R 30000
Pta000046-LB-1 Duew to repaid expansion we are looking for a Call Centre Manager that has specialised in Banking Collections Pretoria East. Minimum Requirements: Matric 3-5 years call centre management experience in a bank collections for how to create and incorporate same in a call center. Run Click and Dial Campaigns through Excalibur campaigns (calls, SMS and emails. Walk the floor to monitor and engage with agents. Do call workshops Increase and improve calls per hour. The ability to Increase and improve calls to FA. R 22 000 - R 30000
candidate with extensive in-bound and customer relations call centre experience to join their team. Must be fluent
and staff. Directs incoming calls to appropriate division and operating center. Accountabilities / Key Performance
and staff. Directs incoming calls to appropriate division and operating center. Accountabilities / Key Performance
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
incoming calls (client service, switchboard) Dealing with all client queries with the calls that are open and new calls that are coming in. Managing IT engineers, sending the engineers the calls that come for the call that the engineer is attending, handling anything related from beginning of the call till the the call is finished. Filing, scanning of job cards. Emailing, browsing on the internet for information information of calls. Retrieving job cards from engineers and completing the call Working (ITSM) to update and
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising