The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
quotations received from the Field Service Engineer
Ensure correct pricing quoted per modality, obtain
with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers liaise directly with customers. The Technical Servicing Administrator will be responsible for processing quotations received from the Field Service Engineer Ensure correct pricing quoted per modality, obtain with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
CRM system.
Customer Service Agent, Midrand, Johannesburg. Company Name: Industrial Web Technologies. A Contract to Permanent post for an Administrator/Customer Service Agent required for the handling of customers and required skills. Must be open-minded, customer service oriented, focused on details and pedantic. Very
Ensuring that all quotes and invoices are done timeously and efficiently. Maintain customer goodwill and to ensure all relevant documentation and communication are sent to customers and to perform all necessary administration functions in accordance with company policies efficiently, courteously and
clearing which will reduce SSA's support department's burden.
     - This will allow administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) Pending) orders (automatically speeding up service).
     - Support in rolling out of SSA Standard
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
of the design and development department data bases for all departments.
required (Motor and Transformer repairs, Site services).
Production meetings.
Monitor work
Daily understanding/verifying costing to ensure correct submitting of quotes.
Continuously from the company..
Ensuring that correct costings are quoted for, avoid any under quoting