marketing tactical plans, policies, processes and governance structures Set goals and standards for client's the leadership manage proposals, communication, service providers, projects, budgets, resourcing and roll-out trust, deliver value and capitalise on positive customer sentiment Drive continuous improvement, identify marketing operations risks Ensure all marketing service providers comply with client's quality standards value proposition to its stakeholders (Doctors, Customers, patients) in collaboration with other marketing
marketing tactical plans, policies, processes and governance structures Set goals and standards for client's the leadership manage proposals, communication, service providers, projects, budgets, resourcing and roll-out trust, deliver value and capitalise on positive customer sentiment Drive continuous improvement, identify marketing operations risks Ensure all marketing service providers comply with client's quality standards value proposition to its stakeholders (Doctors, Customers, patients) in collaboration with other marketing
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
and maintain media relationships. Customer Engagement: Enhance customer loyalty and satisfaction, manage
and maintain media relationships. Customer Engagement: Enhance customer loyalty and satisfaction, manage
leads to enhance our online presence and drive customer engagement. Responsibilities: D evelop, implement to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument
leads to enhance our online presence and drive customer engagement. Responsibilities: D evelop, implement to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument
other digital platforms to attract and retain customers. Collaborate with cross-functional teams, including and manage online reputation by responding to customer emails (including sales emails), reviews, comments
other digital platforms to attract and retain customers. Collaborate with cross-functional teams, including and manage online reputation by responding to customer emails (including sales emails), reviews, comments
Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms app, google and any other customer relationship direct or digital customer channels) Manage all direct direct or digital customer channels spend, campaigns and performance Manage and grow the loyalty programme