Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
Responsible for creating end-to-end, relevant, customer centric interactions via a thorough understanding understanding on what matters most to the customers, as well as designing customer experiences (CX) end-to-end through driven by the ambition to create exceptional customer experiences and constantly evolve. // Fully understand input into segment campaign blueprint and global customer experience journeys / campaign planning and follows-up and manages relationships with selected local customers and thought leaders // Ensures integration of
CRM platform utilisation (email and in APP comm) Customer data management Loyalty program Duties Support driving loyalty program Create and deploy customer journeys Customer Journey performance monitoring and reporting membership base Drive APP download acquisition Customer retention Data cleanup (unsubscribe management)
introduce their innovative products to international customers. Qualifications & Requirements: Bachelor's research to identify potential target markets, customer needs, and competitive landscape for new product and support lead generation, lead nurturing, and customer engagement activities. Analyse market data, monitor communicate value proposition to international customers. Attend and represent the company at relevant with product development, operations, and customer service teams to ensure seamless new product launches
dynamics. Develop irresistible value propositions customized for end-users worldwide. Manage CRM systems to is POPIA (Protection of Personal Information Act, 2013) compliant.
dynamics. Develop irresistible value propositions customized for end-users worldwide. Manage CRM systems to is POPIA (Protection of Personal Information Act, 2013) compliant.
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).
Protection of Personal Information Act, Act 4 of 2013 ("POPIA").
effective planning and execution of the Enterprise's Customer Marketing Strategy and against set objectives focus on maximizing customer value through engagement. This includes all Customer Relationship Marketing brands on all channels with the purpose to create customer loyalty and advocacy, increase retentions, increase survival rate for higher customer Lifetime Value (LTV). Plus: - Deliver the TIH's Service Way through personal effort and through others. - Support the Treating Customers Fairly principles by providing direction and monitoring