customer engagement, and improves sales, and collections. Analyse data to understand client needs and optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications
rapidly expanding global leader in the Contact Centre as a Service (CCaaS) and Unified Communications
initiatives Provide information and insight by collecting, analysing and summarising data and trends relating
initiatives Provide information and insight by collecting, analysing and summarising data and trends relating
and when needed. Generate new business leads. Cold call potential clients. Keep abreast with relevant market
Identifiable Information (PII) Increase data collection across all touchpoints Ensure data is clean and
Identifiable Information (PII) Increase data collection across all touchpoints Ensure data is clean and
Identifiable Information (PII)
up front, suppliers paid and outstanding funds collected in time. Maintain a network of a potential pool