purpose of the job is to offer exceptional customer service by providing detailed product knowledge and create an appealing shopping environment for customers. To maximise sales by taking ownership of the brand loyalty with customers. To ensure continuity of excellent customer service. Essential Competencies: Competencies: Communication skills. Customer service skills. Listening and interpersonal skills. Problem solving (essential). Experience in cosmetics. Retail in sales or service environment (desirable). Skills, Abilities and
purpose of the job is to offer exceptional customer service by providing detailed product knowledge and create an appealing shopping environment for customers. To maximise sales by taking ownership of the brand loyalty with customers. To ensure continuity of excellent customer service. Essential Competencies: Competencies: Communication skills. Customer service skills. Listening and interpersonal skills. Problem solving (essential). Experience in cosmetics. Retail in sales or service environment (desirable). Skills, Abilities and
responsible for providing exceptional customer service, guiding customers in selecting the perfect knives, their needs. Key Responsibilities: Engage with customers in a friendly and approachable manner to understand knives, pots, and other kitchenware to assist customers in making informed purchasing decisions. Provide effectively communicate product information to customers. Qualifications and Experience: A Grade 12 qualification skills, with the ability to build rapport with customers. Strong attention to detail and organizational
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
ponsibilties:
initiatives
INVENTORY
CUSTOMER SERVICE
Communicate expected delivery dates and follow up with customers to ensure content delivery Manage the day-to-day Manage shop with all incoming calls and walk in customers Assist with regular stock takes in store Assist immediately on customer queries and complaints, resolve through excellent customer service Consistently Assess customer needs and provide assistance and information on product features Assist all customers in personality with customer service focus Ability to perform under pressure and address customer complaints in
Communicate expected delivery dates and follow up with customers to ensure content delivery Manage the day-to-day Manage shop with all incoming calls and walk in customers Assist with regular stock takes in store Assist immediately on customer queries and complaints, resolve through excellent customer service Consistently Assess customer needs and provide assistance and information on product features Assist all customers in personality with customer service focus Ability to perform under pressure and address customer complaints in
inventory management.