deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's
stay updated on industry news, new products, and emerging trends. Requirements: Tertiary qualification in dynamics . Track record for excellent customer service. Proven experience of team management – minimum to work extended hours during peak seasons or emergencies.
requirements per category.
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping Fire Fighters Ensure employees are trained on emergency procedures as per legal requirements Ensure
strategy Engage stakeholders and manage adherence to Service Level Agreement (SLA) where applicable Ensure requirements Monitor and manage the productivity of service providers as per the SLA Maintain hygiene, health and Joint Ventures (JV's) Complete and monitor service provider scorecards as per the SLA (Blitz's, security operations processes Ensure exceptional customer service at all touch points Ensure efficient shop-keeping Fire Fighters Ensure employees are trained on emergency procedures as per legal requirements Ensure
longer-term business strategy. Develops and maintains Service Level Agreements
Develops and cultivates technical
management and suppliers
Spotting and exploiting emerging trends and technologies.
longer-term business strategy. Develops and maintains Service Level Agreements Develops and cultivates technical management and suppliers. Spotting and exploiting emerging trends and technologies. Requirements: Completed
merchandising and providing excellent customer service. You will be responsible for maintaining store the best products/services for their needs; Stay up to date on all products and services offered; Provide Provide exceptional customer service and enhance productivity level Engage customers in a professional manner Key Skills and knowledge: Merchandising Customer Service Sales Promotion Product Knowledge Team Collaboration merchandising is preferred. Excellent customer service and communication skills. Strong organizational
merchandising and providing excellent customer service. You will be responsible for maintaining store the best products/services for their needs; Stay up to date on all products and services offered; Provide Provide exceptional customer service and enhance productivity level Engage customers in a professional manner Key Skills and knowledge: Merchandising Customer Service Sales Promotion Product Knowledge Team Collaboration merchandising is preferred. Excellent customer service and communication skills. Strong organizational