ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
products price marked accurately and merchandised correctly Log and action customer complaints daily. Ensure and substantively fair Maintain stock value at correct level for store size. Manage stock ordering process Passion for people and retail. Strong customer service skills. High level of flexibility. Ability to adapt information while in our possession and make corrections if necessary. You have the right to lodge a complaint
products price marked accurately and merchandised correctly Log and action customer complaints daily. Ensure and substantively fair Maintain stock value at correct level for store size. Manage stock ordering process Passion for people and retail. Strong customer service skills. High level of flexibility. Ability to adapt information while in our possession and make corrections if necessary. You have the right to lodge a complaint
ensuring that the team provides the best customer service by responding to the customers' inquiries and concerns beneficial relationships Drive excellent customer service. 3. Maximize and Measure Sales Performance Grow experience Initiate processes on improving Customer service i.e. Customer surveys Solicit feedback from customers leadership experience 2 to 3 years' sales/customer service experience in the Steel Industry Proficiency on writing skills; Steel product knowledge; Customer service centric; Results driven and customer focused
ensuring that the team provides the best customer service by responding to the customers' inquiries and concerns beneficial relationships Drive excellent customer service. 3. Maximize and Measure Sales Performance Grow experience Initiate processes on improving Customer service i.e. Customer surveys Solicit feedback from customers leadership experience 2 to 3 years' sales/customer service experience in the Steel Industry Proficiency on writing skills; Steel product knowledge; Customer service centric; Results driven and customer focused
product knowledge, customer service skills, and sales techniques. Customer Service: Ensure a high standard standard of customer service is maintained at all times. Resolve customer complaints and issues promptly and Customer-focused with a passion for delivering outstanding service - Ability to work under pressure and adapt to changing
product knowledge, customer service skills, and sales techniques. Customer Service: Ensure a high standard standard of customer service is maintained at all times. Resolve customer complaints and issues promptly and Customer-focused with a passion for delivering outstanding service - Ability to work under pressure and adapt to changing