segment; and produce reports that will assist management in formulating strategy and identifying areas Prospecting Develop and implement relationship management plans for complex potential customer accounts organisation and to enable effective two-way flow of information and resolution of issues. Customer Needs Clarification customer organisation; gather and analyse relevant information; and gain agreement to a statement of customer its services. Customer Relationship Management / Account Management Develop and implement a customer contact
segment; and produce reports that will assist management in formulating strategy and identifying areas Prospecting Develop and implement relationship management plans for complex potential customer accounts organisation and to enable effective two-way flow of information and resolution of issues. Customer Needs Clarification customer organisation; gather and analyse relevant information; and gain agreement to a statement of customer its services. Customer Relationship Management / Account Management Develop and implement a customer contact
directly with customer pain points. Performance Management Respond to personal objectives, take appropriate achievement of agreed objectives and use performance management systems to improve personal performance. Customer appropriate response. Client & Customer Management (External) Manage key client and customer relationships Client Document Management Create and ensure compliance with a company wide document management system. Operational standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal
directly with customer pain points. Performance Management Respond to personal objectives, take appropriate achievement of agreed objectives and use performance management systems to improve personal performance. Customer appropriate response. Client & Customer Management (External) Manage key client and customer relationships Client Document Management Create and ensure compliance with a company wide document management system. Operational standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal
pertinent information which may be required from time to time. - Keep up to date and fully informed on product
pertinent information which may be required from time to time. - Keep up to date and fully informed on product
Customer Relationship Management/ Account Management - Customer Relationship Management Data - Operational Communicates Effectively - Interpersonal Savvy - Manages Complexity - Persuades - uses compelling arguments Close effectively - Know the buying influence - Manage customer indifference - Strengthen Customer Connections
Customer Relationship Management/ Account Management - Customer Relationship Management Data - Operational Communicates Effectively - Interpersonal Savvy - Manages Complexity - Persuades - uses compelling arguments Close effectively - Know the buying influence - Manage customer indifference - Strengthen Customer Connections