websites, self-service apps, consultants and call centre • Identify emerging member needs and trends, experience and market data to gain insight, and ensure quality control and continually improve processes • Track escalated complaints ensuring these are closed against quality control measures • Stakeholder management • Engage
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and