trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance, promptness and Ensure rosters are adjusted to accommodate staff needs i.e. leave, sick leave, absenteeism, etc. Ensure hours Questions are used to clarify the customer's needs or concerns Assistance from other staff is sought /or operations is used to respond to customer's needs Customer inquiries and associated action are recorded recorded and reported (CCC System) Special needs are addressed Provide feedback to managers and internal
trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance, promptness and Ensure rosters are adjusted to accommodate staff needs i.e. leave, sick leave, absenteeism, etc. Ensure hours Questions are used to clarify the customer's needs or concerns Assistance from other staff is sought /or operations is used to respond to customer's needs Customer inquiries and associated action are recorded recorded and reported (CCC System) Special needs are addressed Provide feedback to managers and internal