trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance, promptness and customer complaints are referred to the relevant staff member or Management Logging of luggage enquiries Report) Coach clean, seats upright, armrests down Staff declarations All crew to declare before and after must be clear and must see the full face of the staff member declaring Lost luggage Lost items found in is placed in a secure area (lost luggage room) Staff Coordination E nsure leave and sick administration
trip. Customer enquiries handled Meets customer's needs in terms of accuracy, relevance, promptness and customer complaints are referred to the relevant staff member or Management Logging of luggage enquiries Report) Coach clean, seats upright, armrests down Staff declarations All crew to declare before and after must be clear and must see the full face of the staff member declaring Lost luggage Lost items found in is placed in a secure area (lost luggage room) Staff Coordination E nsure leave and sick administration