KPIs are met, and each and every customer is impressed. Ensure all customer orders are processed and ready with couriers utilised to transport products to customers. · Produce reports and statistics regularly (IN/OUT status report, dead stock report etc). · Verify customer and order information for correctness, checking requested merchandise. · Receive and respond to customer queries if needed. · Prepare invoice & shipping · Inspect outgoing orders for compliance with customers' specifications & satisfaction. · Adjust inventory
KPIs are met, and each and every customer is impressed. Ensure all customer orders are processed and ready with couriers utilised to transport products to customers. · Produce reports and statistics regularly (IN/OUT status report, dead stock report etc). · Verify customer and order information for correctness, checking requested merchandise. · Receive and respond to customer queries if needed. · Prepare invoice & shipping · Inspect outgoing orders for compliance with customers' specifications & satisfaction. · Adjust inventory
costs. ensure cost data is current and reliable. Customer service act as a point of contact for truck drivers drivers and internal stakeholders. address customer inquiries and concerns professionally and promptly detail Organisational skills Good time management Customer service & communication skills Adaptability
commitment to maintaining the highest level of customer service. Monitor and oversee the receiving and resolve customer complaints related to warehouse operations. · Maintain the highest level of customer service