cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable. years of Shipping Experience 3 years of client services experience in similar environment Skills Good Display a high level of attention to detail. Good customer orientation Planning and Organisation skills
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Presentation of key findings to the Distribution Centre Manager (DC Manager) and Operations Director. Ensure Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Presentation of key findings to the Distribution Centre Manager (DC Manager) and Operations Director. Ensure Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements
Our client requires the services of a Europe Liaison Material Planner (Advanced) – Rosslyn/Home Office members of service providers (sea/airfreight) to discuss performance and work towards overall service improvement checking for the correct transmission of weekly call-offs Monitoring and reporting of correct stock levels Support in the tendering phase for new logistic Service Providers (LSP's) Support in emergency part steering (or parts thereof) Review internal and external service provider performance and initiate overall improvements
management of operational processes and contracts/service
Develop and maintain procedures which relate
of vehicles to achieve delivery targets as per customer requirements.
Vehicle downtime is monitored
policy and customer requirements
Tyre management system
Effective customer relationship />Audit the quality of service provided through personal interaction with the customer on an ongoing basis skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment
greased weekly. Ensuring all breakdowns, additional services and preventative maintenance are completed timeously effectively communicate with internal and external customers. Excellent time management and planning skills positive attitude and providing exemplary customer service. Ability to work on SKT's (wide body trucks)
Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great Eagerness to learn Reliable Energetic Excellent customer service skills Excellent English communication Great
learn
Reliable
Energetic
Excellent customer service skills
Excellent English communication
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed