Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
industry, currently seeks your Exports Customer Service experience to control and manage the entire file
Requirements:
industry, currently seeks your Exports Customer Service experience to control and manage the entire file
ensure consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
clearance processes, and providing exceptional service to our clients. The ideal candidate will have in-depth specialists, providing guidance, training, and support to ensure high-quality service delivery. Liaise with customs teams, including operations, sales, and customer service, to ensure smooth coordination of import activities
clearance processes, and providing exceptional service to our clients. The ideal candidate will have in-depth specialists, providing guidance, training, and support to ensure high-quality service delivery. Liaise with customs teams, including operations, sales, and customer service, to ensure smooth coordination of import activities
procedures
requirements of the customer Evaluate and follow up on service levels Liaise with various departments within the staff Drive skills development of staff through training and other initiatives as regularly as required Conduct and HR policies Internal and external services pertaining to the operation Occupational Health