Purpose:
Coordinate customer activities within the applicable portfolio in an efficient
focusing on customer satisfaction.
Duties:
Customer Service
sales force, customers, and company supply chain to fill all internal and external customer orders applicable
of all customer orders placed & following up on any back orders.
virtual programs (e.g. MS Teams, Zoom etc.).
dismantling of e-waste materials in accordance with customer/ compliance and profitability requirements.
stock
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance
Customer Service:
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance staff. Customer Service: Maintain high standards of customer service and resolve any customer issues issues promptly. Monitor customer feedback and implement improvements as necessary. Financial Management: Manage performance, including financial, operational, and customer service metrics. Report any significant issues Ability to work under pressure and meet deadlines Customer-focused approach
efficient delivery of packages, maintaining high customer service standards, and driving the overall performance staff. Customer Service: Maintain high standards of customer service and resolve any customer issues issues promptly. Monitor customer feedback and implement improvements as necessary. Financial Management: Manage performance, including financial, operational, and customer service metrics. Report any significant issues Ability to work under pressure and meet deadlines Customer-focused approach
for:
1. CUSTOMER SERVICE, MARKETING & SCHEDULING
- Liaising with customers for orders inspections.
- The recruitment of new customers through customer visits as indicated by the marketing
- Research regarding new customers.
- Visits to existing customers to ensure continuous, high-quality high-quality service and maintain good customer relations.
- Inspection of client's distribution contact with new and existing customers.
- Communication with customers in the event of lost cargo
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
or delays that may arise. Customer Service: Ensure high levels of customer satisfaction by maintaining resolve any customer complaints or issues related to cold storage operations. Liaise with customers to provide
or delays that may arise. Customer Service: Ensure high levels of customer satisfaction by maintaining resolve any customer complaints or issues related to cold storage operations. Liaise with customers to provide