Controller, from a courier background/knowledge, to manage the usage of 3 rd party Courier services (including distribution (logistics/courier) projects within the business. Customer Services: Interaction with customers solutions by focusing on value added services and new delivery methods. Identify areas of improvement personnel within the business and our 3rd party courier providers. Conduct and lead feasibility studies external customer's specific requirements for delivery services and include their requirements in company
years of Shipping Experience 3 years of client services experience in similar environment Skills Good
Controller, from a courier background/knowledge, to manage the usage of 3 rd party Courier services (including distribution (logistics/courier) projects within the business. Customer Services: Interaction with customers solutions by focusing on value added services and new delivery methods. Identify areas of improvement personnel within the business and our 3rd party courier providers. Conduct and lead feasibility studies external customer's specific requirements for delivery services and include their requirements in company
storing and moving stock, ensuring exceptional service and satisfaction for our customers. And will report requirements. Review Purchase Orders received, Delivery Notes and the physical goods to ensure the correct Ensure the correct goods are being loaded for delivery. Participate in production meetings, training Ensure the correct goods are being loaded for delivery. Participate in production meetings, training
storing and moving stock, ensuring exceptional service and satisfaction for our customers. And will report requirements. Review Purchase Orders received, Delivery Notes and the physical goods to ensure the correct Ensure the correct goods are being loaded for delivery. Participate in production meetings, training Ensure the correct goods are being loaded for delivery. Participate in production meetings, training
requirements of the customer • Evaluate and follow up on service levels • Liaise with various departments within Inform the customer immediately if there are any delivery delays Handle and document all queries and customer reports • Act on all non-deliveries regarding NDD's and ensure out on delivery • Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the POD process, report
requirements of the customer • Evaluate and follow up on service levels • Liaise with various departments within Inform the customer immediately if there are any delivery delays Handle and document all queries and customer reports • Act on all non-deliveries regarding NDD's and ensure out on delivery • Manage and control RLOG returns and collections and ensure quality proof of delivery returned to RLOG • Manage the POD process, report
scheduling of the expeditious delivery of products in accordance with relevant delivery schedules as well as maintain of products for delivery, keeping track of their quantity, quality, costs and delivery dates. Participate
scheduling of the expeditious delivery of products in accordance with relevant delivery schedules as well as maintain of products for delivery, keeping track of their quantity, quality, costs and delivery dates. Participate
management of operational processes and contracts/service
Develop and maintain procedures which relate
/>Ensure proper routing of deliveries and scheduling of vehicles to achieve delivery targets as per customer
entertainment when necessary
Audit the quality of service provided through personal interaction with the
skills
Relevant written and verbal contracts / service level agreements
Knowledge of recruitment