years of Shipping Experience 3 years of client services experience in similar environment Skills Good
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
courteous service to clients and stakeholders, and upholding confidentiality and security measures when
management of operational processes and contracts/service
Develop and maintain procedures which relate
kept to a minimum
Vehicle, driver and cargo security
Optimal usage of fuel
No unnecessary
procedures (as per client requirements)
Safety and security standards
Optimal allocations of vehicles
entertainment when necessary
Audit the quality of service provided through personal interaction with the
report keeping system is maintained
Safety and security orientation
Implement and manage an effective
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted
Responding to customer queries and requests; Secure new business; Ensure that rates quoted are accepted
Process with regards to cargo receipt, handling, security screening, fitting of thermal blankets & temperature
warehouse space, materials and equipment, appropriately secure warehouse facilities and ensure that the warehouse
warehouse space, materials and equipment, appropriately secure warehouse facilities and ensure that the warehouse
background/knowledge, to manage the usage of 3 rd party Courier services (including SLA negotiations and management) to (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)