with unrivaled service delivery experience and customer satisfaction at its core. Load, unload, prepare
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SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard Operating Procedures (SOPs) for the bond store. Ensure customer satisfaction through timely and efficient service breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard Operating Procedures (SOPs) for the bond store. Ensure customer satisfaction through timely and efficient service breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with
leveraging the quality of service provided to customers, ensuring operational optimisation and process efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required for DPO trade visits to check on customers and drivers. Skills Knowledge of customer service principles. Demonstrates chain and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination
(including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE IMMEDIATELY Implement projects within the business. Customer Services: Interaction with customers to provide distribution solutions Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements closely with internal Departments and external customers in applying improvement plans. Collaborate closely delivery services. Close monitoring of the external customer's (salesforce) KPIs and taking actions in co-ordination