daily activities of the Office Administrator
Train and communicate new policies and procedures to Shift
/>Co-ordinate shift scheduling of staff required to attend training
Co-ordinate shift scheduling of staff at
schedules for transport service providers
Review and sign off transport service providers monthly invoices
Liaise with transport service providers as and when required for all staff to ensure accessibility
Consistently acts as a customer service representative for the company
People
coordination of shift schedule when required i.e. training, events, absenteeism and any form of leave
Distribution of staff schedules to various transport service providers for staff transport
Logistical
station to ensure all station service are in place with start of service, if required.
SECONDARY
skilled to provide WIC services
Multi skilled to provide cashier services
Multi skilled to provide
provide Call Centre services
Direct station and communication system faults to maintenance
department/Call
requirements of the customer Evaluate and follow up on service levels Liaise with various departments within the staff Drive skills development of staff through training and other initiatives as regularly as required Conduct and HR policies Internal and external services pertaining to the operation Occupational Health
all products to be loaded are adhered to.
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
supervise a team of warehouse staff, including training, performance management, and developing a formal
co-ordinating and planning of transport/logistics services Ensuring that all deliveries are done in the most achieving the highest possible level of customer service Ensure vehicle utilisation based on savings Ensure
will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor. As the
Requirements
effectively. Positive attitude to effective customer service. General Administration / Clerical duties. Safety