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Reference: BOK004393-AW-1 Customer Orders Administrator Qualifications: Matric Requirements: Minimum Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit Liaising with customers regarding stock related matters Arranging courier collections and customer delivery Duties: Efficiently receive, process and invoice customer purchase orders for delivery or collection Process when required. Strategically plan and schedule customer deliveries based on geographic areas and specific
sales and profit by expanding sales volume, the customer base and market share across various market segments stock replenishment, sales, internal and external customer service, operations, administration, pricing tactics Champion a culture of excellence in customer service and ensure that customer satisfaction is prioritized and and maintained at all times. • Implement customer feedback mechanisms and use insights to continuously enhance operational efficiency, productivity, and customer satisfaction. • Maintain high standards of housekeeping
spreadsheets and data analysis
placed in the area allocated Attending to calling customers Loading and checking in the shortage time possible to be hands-on Positive attitude to effective customer service People management & leadership skills
cost-effective transportation of goods. Clearing: Manage customs clearance processes for international shipments procurement issues or delays. Customs Compliance: Experience in managing customs clearance processes for international the international procurement process, such as customs delays, quality control problems, or supplier disputes
cost-effective transportation of goods. Clearing: Manage customs clearance processes for international shipments procurement issues or delays. Customs Compliance: Experience in managing customs clearance processes for international the international procurement process, such as customs delays, quality control problems, or supplier disputes
organizational standards, legal requirements, and customer expectations. The maintaining of company standards Maintain communications with internal and external customers – Ops Rooms. Update information management system to ensure accurate information is relayed to customers during breakdown. Accidents to be logged on system accident on system. Customer service is provided Deal with customer inquiries courteously and efficiently clarify the customer's needs or concerns. Assistance from other staff is sought when a customer s inquiry
heavy items. Preferably not older than 50 Great customer service. An Important Announcement from (jobscoin
relationships with all service providers.