Key Responsibilities:
Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives for Critical Services. Ensure alignment of the strategic goals for the Critical Services department with
responsible for maintaining and leveraging quality of service provided to customers, while ensuring operational (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
responsible for maintaining and leveraging quality of service provided to customers, while ensuring operational (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing they are aware of holdings at all times. Customer Service – Communicate order status with regards to the needed to ensure proper flow of information and services. Invoicing – comprises of the following: Pick Excel, Outlook etc. Product knowledge. Customer service experience Market Related
Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing they are aware of holdings at all times. Customer Service – Communicate order status with regards to the needed to ensure proper flow of information and services. Invoicing – comprises of the following: Pick Excel, Outlook etc. Product knowledge. Customer service experience Market Related
distinctive, cost-effective, and efficient travel service delivery.
REISSUING TICKETS, RESERVATIONS, AND entric mentality, with consistent exceptional service
achieves target service levels, and maximises customer satisfaction through world class service.
weekly
weekly