operations Quick response to driver's problems i.e., customers refusing stock, truck breakdowns etc. Liaising as well as rate my delivery KPIs by calling drivers and customers. Compiling distribution reports required drivers. Conducting trade visits to check on customers and drivers. Skills Strong Excel skills & and or logistics. 2 years' experience in a customer service role within an FMCG Supply chain and or logistics you, so we kindly advise against paying for this service. There are no costs associated with securing employment
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
procedures
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations
dispatching vehicles to meet operational needs and customer requirements. Data Analysis and Reporting: Collect with other departments, such as logistics, customer service, and maintenance, to optimize fleet operations