International Courier / Customs Clearing Agent, is seeking the professional service of an OPERATIONS CO-ORDINATOR
sales and profit by expanding sales volume, the customer base and market share across various market segments replenishment, sales, internal and external customer service, operations, administration, pricing tactics Champion a culture of excellence in customer service and ensure that customer satisfaction is prioritized and • Implement customer feedback mechanisms and use insights to continuously improve service delivery. • enhance operational efficiency, productivity, and customer satisfaction. • Maintain high standards of housekeeping
Reference: BOK004393-AW-1 Customer Orders Administrator Qualifications: Matric Requirements: Minimum Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit Liaising with customers regarding stock related matters Arranging courier collections and customer delivery Duties: Efficiently receive, process and invoice customer purchase orders for delivery or collection Process when required. Strategically plan and schedule customer deliveries based on geographic areas and specific
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
compliance to systems, processes and controls. Customer Services / Relationship Management: Establish and manage address required forums / events Manage client services Handle escalated problems, enquiries and needs products and services Maintain excellent client services Ensure competitive products and services Ensure the suppliers and buyers Excellent Service Delivery: Deliver client services Handle client enquiries and provide
achievement of production targets, service level agreement- and customer demand requirements. Key Performance and Reporting (25%) 3. Compliance (10%) 4. Customer Service (10%) 5. Staff Supervision (10%) 6. Cost and minimized. CUSTOMER SERVICE (10%) • Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. • Represents the company in meetings with relevant integrity in line with company core values. • Client / Customer / Employee satisfaction index. • Comebacks / discrepancies
achievement of production targets, service level agreement- and customer demand requirements. Key Performance and Reporting (25%) 3. Compliance (10%) 4. Customer Service (10%) 5. Staff Supervision (10%) 6. Cost and minimized. CUSTOMER SERVICE (10%) • Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. • Represents the company in meetings with relevant integrity in line with company core values. • Client / Customer / Employee satisfaction index. • Comebacks / discrepancies
placed in the area allocated Attending to calling customers Loading and checking in the shortage time possible be hands-on Positive attitude to effective customer service People management & leadership skills
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices
sale of products; effective communication to customers, regulatory authorities and internal stakeholders timeously sharing it with logistics service providers, agents and customers and monitoring the process to ensure all stakeholders informed of progress. Ensure customers are invoiced timeously and keep a record of invoices