for our guests, providing exceptional customer service and ensuring a seamless experience from check-in handling inquiries, and assisting with various guest services to uphold our lodges reputation for excellence
presentations and confirm and update menu and service costs for customer.
Responsibilities: Direct the full operations, service logistics and activities of the Hotel Team to ensure execute the activities of the hotel such as pricing, service offering, staffing and employee engagement, CAPEX and reporting. Ensures world-class personalised service is delivered to the guests, in all locations, by competent employees who reflect a high degree of service orientation, professional charm and who can uphold
stock taking, menu planning, quality control, and service standards.
candidate with 8 or more years’ experience in a full-service (not fast food) Restaurant environment. Must be administration, food-liquor costing, stock reporting, service quality control, opening & closing procedures
of hotel operations to ensure exceptional guest service and efficient management of daily activities at procedures to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants areas of concern. Ensure that high-quality guest services are provided by all departments, meeting or exceeding opportunities for cost-saving measures while maintaining service quality. Responsible for maximizing revenue and opportunities for cost savings without compromising service quality Staff Training and Development: Identify
of hotel operations to ensure exceptional guest service and efficient management of daily activities at procedures to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants areas of concern. Ensure that high-quality guest services are provided by all departments, meeting or exceeding opportunities for cost-saving measures while maintaining service quality. Responsible for maximizing revenue and opportunities for cost savings without compromising service quality Staff Training and Development: Identify
and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and hotels products and services, also train the staff with all the products and services.
environment. Experience required: Experience in the service industry especially in dealing with guests and
reservations