get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
level 3. Your experience: • You must have exceptional telephone skills • Knowledge or experience in health-related preferable • Previous call centre or customer service experience is preferable Your skills and character traits:
level 3. Your experience: • You must have exceptional telephone skills • Knowledge or experience in health-related preferable • Previous call centre or customer service experience is preferable Your skills and character traits:
qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge
qualification; diploma/degree beneficial Your experience: • You must have a minimum of 2 years in the centre and administration industry • You must have experience dealing with clients/brokers/IFA's Your Knowledge