sessions; Identify and deliver training and development needs in line with company procedures; Develop, grow and team; Ensure customer escalations are handled in a timely manner including providing/implementing corrective Word, Excel, and Outlook; Previous supervisory experience; A real passion for people management and development service level management and experience; Previous people management experience; Driven, motivational, professional professional leader, with a ‘can-do' attitude at all times; Effective communication and interpersonal skills