our Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their customer service. Endeavour to provide all customers with the best level of customer service and support support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Responsibilities: Provide leadership, guidance and support to a team of service desk analysts; Develop and coach team