service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer requirements are followed whilst maintaining high levels of customer service; Set high-quality standards assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts SLAs, OLAs, and KPI targets; Through monitoring, management, and contribution ensure the team achieves and