inquiries, complaints, and resolutions, in the company's database or CRM system. Multitasking: Manage multiple Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to support to customers. Adherence to Policies: Follow company policies, guidelines, and compliance regulations cross-sell additional products or services to customers based on their needs and preferences, contributing to
work procedures and processes that support the company and departmental procedures. Create and maintain team of agents follow the required instructions, company decision systems, policies and procedures • Any Initiative / Proactive attitude • Knowledge of the company disciplinary code and procedures • Financial management;