role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to get the clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep Be the glue between all internal departments, working with the relevant departments to ensure clients clients reach their desired outcomes Understand and provide insights on the entire client journey Own means