inbound or outbound customer communications (phone calls, emails, and other channels) and manage customer
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – Inbound solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability to
inbound or outbound customer communications (phone calls, emails, and other channels) and manage customer
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000
team at Intellibpo. As a leader in our contact center operations, you will play a vital role in driving Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements innovation and best practices within the contact center environment. Provide leadership and mentorship management and operations leadership within a contact center environment. Strong analytical skills with the performance management. Proficiency in contact center technologies and workforce management tools. How
customer records and enter data into computer • Calling customers to advise them about service changes working experience as a Costing Clerk • Must be Available Immediately
We're Urgently seeking Supervisor - Call Centre Agents - 6 Months Contract - Centurion. The purpose is with the ability to quickly learn new software. Available to work overtime when required. Matric • National relevant experience managing staff in customer support/ call centre environment. Punctual. Proven customer support
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close close the loop by providing feedback on customer call resolution satisfaction and ensure that customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement customer satisfaction Plan and allocate STs to calls according to skills set and geographical location i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor
experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training training staff in a call centre environment. Experience in a BPO outsource call centres servicing international
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join Stats Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings meetings Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres international time zones. 3 -year international call centre Team Leader experience – required. Basic