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Call Centre Agents Or Tambo Jobs in Johannesburg

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Categories

  •  Customer service / support

Job Type

  •  Contract

Recency

  •  Last 7 days

Sassa - Team Coach NEW

Randburg  Negotiable

Contact Centre Team Coach

Based expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered and managing a team of +- 20 agents

  • Coaching and developing agents through continuous one-on-one motivate agents through different forms
  • Quality management/improvement through call evaluations evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service levels

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