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  •  Customer service / support
  •  Contract
  •  Last 7 days

Sassa - Team Coach NEW

Randburg  Negotiable

the Contact Centre to ensure that the Customer Experience is delivered all the time.

Main be limited to:

  • Leading and managing a team of +- 20 agents
  • Coaching and developing monthly
  • Attendance and leave management process and updating matrix
  • Manage and motivate agents through through different forms
  • Quality management/improvement through call evaluations for each agent to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent career


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