of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality first-line support calls, voice calls, emails, and text messages. Product Experts ensure that prospective customer callers additional products to existing or (and prospective) customers. Provide customers with relevant product or training quality information to customers to ensure that the products meet their needs to minimise returns. Customer troubleshooting and solve problems for customers to get the products working over either voice or video call, live
needed but takes initiative to expedite Accurate data capturing on financial and CRM system Excellent time
Ability to work both independently and in a team Admin orientated Attention to detail Deadline driven Customer
Ability to work both independently and in a team Admin orientated Attention to detail Deadline driven Customer
technical support to customers regarding all company products through various channels, including telephonic customer requests for items not yet part of company product range. Adhere to procedures and systems for cheque
technical support to customers regarding all company products through various channels, including telephonic customer requests for items not yet part of company product range. Adhere to procedures and systems for cheque
should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence • Ensure efficiency of service productivity and performance in the contact centre through • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets • Completed Matric (Grade 12)
Responsibilities will include: Servicing clients and up sell products according to clients needs. Servicing existing
service / technical experience; Advantageous – Hino product / process knowledge; Excellent customer service
CLO's meet and sustain agreed customer service, productivity and other targets through daily monitoring, support. Very knowledgeable on all aspects of the products, processes and systems required to deliver outstanding LIASON MANAGEMENT (35%) • Ensure high standards of product knowledge and adherence to documented processes relevant information and knowledge of all company products, policies, procedures and processes. INTERNAL delays. (Customer) • Ensure that the team meets productivity targets daily. (People) • Provide input to weekly