provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer or training information as required. Maintain a high sales conversion rate. Provide good quality information calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising customer support KPA's at all times to ensure a high ‘customer effort score' by going above and beyond training activities. Quality Management and Data Security (QMS, HIPAA) Maintain absolute customer confidentiality
their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising