We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
customer service or payroll support and have call centre or finance industry experience. Knowledge of Monday – Friday 9am - 6pm ( to match UK working times ) Position is available immediately. Roles and Responsibilities: Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts daily/weekly deadlines to ensure payments are made on time Previous experience At least 3 years experience
customer service or payroll support and have call centre or finance industry experience. Knowledge of Monday – Friday 9am - 6pm ( to match UK working times ) Position is available immediately. Roles and Responsibilities: Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts daily/weekly deadlines to ensure payments are made on time Previous experience At least 3 years experience
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
Representative is responsible for answering client calls, listening to their concerns, and solving problems Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's needs information and solutions. ▪ Accessing a situation – first call resolution. ▪ Adhering to all client services guidelines stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
into computer • Calling customers to advise them about service changes or car pick up times • Explaining of problems and repairs • Estimating the cost and time needed for repairs • Must have worked in the Automotive
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment
listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment up with policyholders on outstanding items in a timely manner. Deliver highly positive service experiences listening abilities Effective organizational and time-management techniques Exhibit patience and a positive operation environment. RESPONSIBILITIES Receive inbound calls from policyholders in a contact center environment