available resources to provide accurate solutions. Data Entry: Accurately document customer interactions, including Ensure adherence to quality standards and service level agreements (SLAs) by consistently meeting performance
crowd control
Monitor tap-in and tap-out at entry and exit gates
Co-ordinate operational equipment
communicate with diverse groups of people across all levels
Good attention to detail
Take ownership
chirpy and friendly demeanour, ensuring accurate entry of warranty and motor plan details into the system
Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
identify trends in refund claims at a customer level or store level
Matric
Must
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with
maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer requirements are followed whilst maintaining high levels of customer service; Set high-quality standards Identify and escalate any potential breach of service level or risk where possible mitigating breach and managing passion to deliver excellent service with service level management and experience; Previous people management
environment, receiving inbound calls
- High energy levels and a proactive approach to achieving targets