/>Arrange and follow up with agent collections.
Obtain pods from agents from their websites.
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
and managing a team of +- 20 agents
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered and managing a team of +- 18 agents
p>
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts