invited to fill in the positions listed below: System technician (with a professional video and access
Minimum requirements for the role:
CRM system by creating jobcards Daily follow up of non completed jobcards by obtaining information as of spares used and other repair data on the CRM system Invoicing of jobcards where repair services rendered escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite Accurate Accurate data capturing on financial and CRM system Excellent time management EXPERIENCE 1 Year service
– Client liaison – Confirming clients information on the system – Taking and placing of orders – Administration
discrepancies and moving customer orders through the ERP system to be shipped & invoiced. Responsible for driving friendly manner. Obtain and evaluate all relevant information to handle inquiries in a prioritized manner. friendly manner. Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized Resolving Delivery issues. Providing product information i.e. Serial numbers. POS/Vendor Rejections Daily/Weekly Microsoft Outlook and Microsoft Excel, Cloud Billing Systems knowledge Experience Previous experience in advanced
ensuring accurate capturing and updating on all data systems
Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding queries
Solving complaints
Updating clients information
Must have experience within the Tele-sales with People
Ability to learn and grasp information
Minimum 1-year previous call center experience
to the relevant SOP. Address general product information enquiries timeously and accurately. Follow up Call rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge Services will be an advantage. Excellent product and systems knowledge. A passion for retaining customers through
to the relevant SOP. Address general product information enquiries timeously and accurately. Follow up Call rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge Services will be an advantage. Excellent product and systems knowledge. A passion for retaining customers through
and consulting with technicians when necessary. Informing customers about potential cost savings and warranty the service Centre's scheduling and workflow. Informing customers of changes in service or when their Knowledge: Develop a basic understanding of vehicle systems: While a full mechanic's knowledge isn't necessary basic customer questions and ensures accurate information is communicated. Communication Skills: Active updated on the progress of their vehicle repairs and inform them of any unexpected delays or changes. Organization