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M-kopa Team Coach

Randburg  Negotiable

and managing a team of +- 18 agents

  • Coaching and developing agents through continuous one-on-one and updating matrix
  • Manage and motivate agents through different forms
  • Quality management/improvement call evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service
  • Set key performance indicators for agents and review agent performance according to KPI’s in conjunction Centre Manager on a regular basis
  • Assist in agent career development and identify training needs
  • Resolve

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    • Sandton, Johannesburg: Inbound Reservation Consultant

     FreerecruitCentral Johannesburg

    years recent inbound reservations experience in the Travel Industry a must -Computer literate in MS Word, vouchers for clients -Compiling documentation in travel wallet -Finalize operations from accommodation you do not have the relevant experience in the Travel Industry. The post Sandton, Johannesburg: INBOUND

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    Contact Centre Manager

    Johannesburg  1100000

    CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)


    CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)

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    Contact Centre Manager Roodepoort

     South African National Blood ServiceRoodepoort

    Code EB or B Drivers' license. (Manual) National travel and overnight stays. Overtime as and when required

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    Contact Centre Manager

     South African National Blood ServiceRoodepoort

    Code EB or B Drivers' license. (Manual) National travel and overnight stays. Overtime as and when required

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