should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence • Ensure efficiency of service productivity and performance in the contact centre through through proactive, innovative and appropriate solutions • Ensuring achievement of underwriting and profitability • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets • Completed Matric (Grade 12)