We're looking for a mature and confident individual, who is able to hold their own, to join a prominent
and admin skills.
Ability to work shifts.
A stable work history.
Reliable and contactable
/>This position involves shifts and weekend work (07h00 to 16h00 or 09h00 to 18h00 Monday to Friday
scripted questions
Flexible and adaptable to working hours Shifts
Persuasive negotiation skills
customer service/care principles to all calls
Working with People
Ability to learn and grasp information
in a call center NOT NEGOTIABLE: Must be able to work night shift (until 22h00) and weekends on rotation
Life insurance industry Previous experience in working with client and/or intermediary service providers
Life insurance industry Previous experience in working with client and/or intermediary service providers
communication and negotiation skills. Ability to work independently. Be honest and trustworthy with an
communication and negotiation skills. Ability to work independently. Be honest and trustworthy with an
post-graduate qualification • Previous experience in working with client and/or intermediary service providers attention to detail and quality driven • Ability to work effectively with others and contribute to team task
post-graduate qualification • Previous experience in working with client and/or intermediary service providers attention to detail and quality driven • Ability to work effectively with others and contribute to team task
the agreed targets and turnaround times. You'll work closely with members of the various back-office co-ordination (which may require after hours and weekend work) • Assist with service recovery and client apologies