per week at 8-9 hours shifts per day
3. Operational hours:24/7; 365 days per week
- Rotational Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
- Specific operating hours may apply depending on the account allocated Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject to
will oversee and optimize the customer success operations, driving efficiency and excellence in service Collaborate with cross-functional teams to align operations with customer success initiatives and business platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency