post flight departure travel-related queries in customer relations department in German & English performance indicators and meet expected client service levels.
Demanding and time-sensitive call
Flexibility to work shifts
Previous customer service experience preferred
Benefits
1
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely ability to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries inquiries and complaints Customer Support experience Computer Literacy and proficiency in relevant software multitasking abilities Experience in a call center or customer service role is a plus
Technical Account Manager works closely with customers to understand and improve their client journey recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell