area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the Client
have: Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Essential Requirements: – Excellent analytical skills – Previous experience in customer service – Ability to problem solve – Ability to work under pressure – Positive attitude – Computer literate (Internet, Word, Excel, Outlook, etc) – Must work well within a team – Clear ITC Duties
even better Work closely with the accountant to oversee and manage the collection of annual membership